Refund Policy
Refunds
Our policy lasts 30 days after you receive the product. If it has been 30 days since you received your product, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
To complete the return, we need a receipt or proof of purchase.
Do not return the purchase to the manufacturer.
In some situations, only a partial refund (if any) is given.
- Any item that is not in original condition, damaged or missing parts for reasons beyond our control.
- Any item returned more than 30 days after delivery
Contact us at support@happyflops.co to start the refund process.
Refunds (if applicable)
Once the return has been received and inspected, we will send you an email to inform you that we have received the returned item. We will also notify you if your refund has been accepted or declined.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Delayed or lost refunds (if any)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, it may take some time before the refund is officially released.
Contact your bank. There is often some processing time before a refund is released.
If you have done all this and still have not received the refund, contact us at support@happyflops.co.
Replacement product (if applicable)
We will only replace goods if they are defective or damaged. If you need to replace it with the same item, send an email to support@happyflops.co .
Delivery
You are responsible for paying your own shipping costs for the return of your item. Shipping costs are not refunded. If you receive a refund, the return shipping cost will be deducted from the refund.
The delivery time for your exchanged product may vary depending on where you live.
If you are sending an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Unclaimed
parcels Parcels delivered to a retailer but not collected will be charged as unclaimed parcels. Only partial refunds apply to orders with unclaimed packages.
Our policy lasts 30 days after you receive the product. If it has been 30 days since you received your product, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
To complete the return, we need a receipt or proof of purchase.
Do not return the purchase to the manufacturer.
In some situations, only a partial refund (if any) is given.
- Any item that is not in original condition, damaged or missing parts for reasons beyond our control.
- Any item returned more than 30 days after delivery
Contact us at support@happyflops.co to start the refund process.
Refunds (if applicable)
Once the return has been received and inspected, we will send you an email to inform you that we have received the returned item. We will also notify you if your refund has been accepted or declined.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Delayed or lost refunds (if any)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, it may take some time before the refund is officially released.
Contact your bank. There is often some processing time before a refund is released.
If you have done all this and still have not received the refund, contact us at support@happyflops.co.
Replacement product (if applicable)
We will only replace goods if they are defective or damaged. If you need to replace it with the same item, send an email to support@happyflops.co .
Delivery
You are responsible for paying your own shipping costs for the return of your item. Shipping costs are not refunded. If you receive a refund, the return shipping cost will be deducted from the refund.
The delivery time for your exchanged product may vary depending on where you live.
If you are sending an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Unclaimed
parcels Parcels delivered to a retailer but not collected will be charged as unclaimed parcels. Only partial refunds apply to orders with unclaimed packages.